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  2. ITIL - Wikipedia

    en.wikipedia.org/wiki/ITIL

    ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It was designed to allow organizations to establish a baseline. It is used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ...

  3. Knowledge-centered support - Wikipedia

    en.wikipedia.org/wiki/Knowledge-centered_support

    Knowledge-centered support. Knowledge-Centered Service ( KCS; previously known as Knowledge-Centered Support) is a service delivery method that focuses on knowledge as a key asset of the organization implementing it. Development began in 1992 by the Consortium for Service Innovation, [1] a non-profit alliance of service organizations.

  4. The Knowledge Academy - Wikipedia

    en.wikipedia.org/wiki/The_knowledge_academy

    The Knowledge Academy is a UK-based global training company. They provide IT, business management and project management training for individuals and organisations. They provide IT, business management and project management training for individuals and organisations.

  5. IT Service Management Forum - Wikipedia

    en.wikipedia.org/wiki/IT_Service_Management_Forum

    The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions.

  6. Service integration and management - Wikipedia

    en.wikipedia.org/wiki/Service_integration_and...

    Service integration and management. Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various ...

  7. Knowledge management - Wikipedia

    en.wikipedia.org/wiki/Knowledge_management

    Library and information science. Knowledge management ( KM) is the collection of methods relating to creating, sharing, using and managing the knowledge and information of an organization. [1] It refers to a multidisciplinary approach to achieve organizational objectives by making the best use of knowledge. [2]

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